Returns & Refunds policy

Standard Return Policy for an Online Adult Toy Store

Introduction

Our goal is to ensure customer satisfaction while maintaining hygiene and safety standards. Due to the intimate nature of our products, we have specific guidelines for returns and exchanges.

Eligibility for Returns

- Timeframe: Returns are accepted within 30 days of purchase.

- Condition: Items must be unused and in their original packaging to be eligible for return.

- Non-returnable Items: Intimate or sanitary goods, sale items, and gift cards are not returnable.

Procedure for Returns

1. Contact Us: Before initiating a return, contact our customer service via email or phone to discuss the return.

2. Documentation: Provide a receipt or proof of purchase.

3. Shipping: Return items to our designated address. The customer is responsible for return shipping costs.

Refunds and Credits

- Refund Method: Refunds will be issued as store credits only.

- Processing Time: Once the returned item is inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within a specified timeframe.

Handling Defective Items

- Notification: Notify us immediately if an item is defective.

- Assessment: We will assess the issue and provide instructions for a replacement or store credit.

Additional Information

- Hygiene and Safety: Due to health and safety regulations, we cannot resell returned items.

- Customer Support: Our staff is available to assist with product inquiries to ensure you make the best purchase decision.

Exceptions

- Manufacturer Warranty: Many products come with manufacturer warranties. Register your product and keep your receipt for any future claims.

- Special Cases: Contact us for any exceptions or special considerations.